What happens to my eSIM if I lose my device?

Losing a device with an eSIM can be concerning, but understanding what happens and knowing the steps to take can help mitigate potential issues.

What Happens to Your eSIM Data

• Your eSIM profile remains securely stored on the lost device.
• The data cannot be accessed without unlocking the device.
• Your mobile service continues to work on the lost device unless you deactivate it.

Immediate Steps to Take

1. Contact Your Carrier: Inform them about the lost device and request to suspend or deactivate your eSIM profile.
2. Remote Lock/Erase: Use features like Find My iPhone (iOS) or Find My Device (Android) to lock or erase your device remotely.
3. Change Passwords: Update passwords for any accounts accessible from your lost device.

Recovering Your eSIM Profile

1. Contact Your Carrier: They can help transfer your eSIM profile to a new device.
2. Re-download Profile: You may need to re-download your eSIM profile on your new device.
3. Restore from Backup: If you have a recent backup, you might be able to restore your eSIM settings.

Preventive Measures

• Regularly backup your device data, including eSIM settings.
• Enable remote lock and erase features on your device.
• Keep a record of your eSIM details (ICCID, activation codes) in a secure place.
• Use strong device lock mechanisms (PIN, password, biometrics).

While losing a device with an eSIM can be stressful, the security features of eSIM technology offer some advantages over physical SIM cards. By acting quickly and following the proper steps, you can protect your data and easily transfer your mobile service to a new device.